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How to SPA


If your purchase includes "Products for you", you have 3 months to benefit from the treatments, from the date of purchase. In case of including products of any type of "Gift Voucher", the time will be 6 months.


Spa Opening Hours: Everyday from 9 am to 9 pm.


Fitness Opening Hours: From 7 am to 11 pm.


Arrival Time: For our Massages, Signature Rituals and Signature Packs, you are

encouraged to arrive 30 min prior to your appointment in order to relax and enjoy our

Temazcal and the Sensations/Cromotherapy shower since they are included. For other

treatments we recommend 10 min before your appointment.


Spa Etiquette: Please respect all Spa guests’ right to privacy and serenity. The Spa

and Fitness are a mobile phone and smoke free zones. The Spa will provide towels,

bathrobes, slippers and all amenities required for use during your visit.


Cancellation Policy: Cancellation within 24 hours will be charged with 50% of the

treatment amount. Within 12 hours will incur a 100% charge. A credit card or room

number will be required to secure all bookings.